Sunland Pools :: Owner-Built Pools

Freight Charges

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Freight Policy on Pool Kit & Liner Shipments

All pool kits and liners are shipped via common carrier truck, not courier. As such the following terms & conditions apply:

YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING. FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS.

1. Be Prepared to Unload A Large Shipment

Pool liners are around 200 lbs. Pool kits are around 2000 lbs. and come in multiple pieces. You will need friends and family to help you unload. Do not be rushed, particularly if you see any damaged items, holes in boxes, or anything that may be an indicator of damage to your product. Carefully note all damaged items on waybill and sign it.

2. Regular Damages

In order to receive replacement merchandise at no charge, you must note any damages on the waybill. If damages are not listed on the waybill, we reserve the right to not replace those items at no charge. We will of course replace them for a charge of their retail cost plus shipping, which must be paid to the dealer prior to their shipment.

Photos would be helpful to our freight claim if you have them, and we will double-check the waybill with the freight company before sending out items at no charge.

We do not send damaged replacement pieces overnight, if you want that service ask us for a shipping quote at the time of your call. Shipping charges must be paid to dealer before shipment. We do ship by the fastest means possible, whether that is common carrier or courier, but it is always by ground.

3. Concealed Damage/Damages not Noted on Waybill

**Do not store your pool kit before checking for any damages or short shipments – we will not replace or reimburse for any components past 7 business days**

If you notice any concealed damage within the 7-business day period allotted, and have not noted any damages on the waybill, call us for resolution. We will of course be reasonable and if the item is a minor one (i.e. a Vac Pole) we will send out at no charge. If it is an appliance (filter, heater, etc.) or a pool wall, we will not replace it at no charge. Dents in steel pool walls are normal occurrences in shipping and will not affect the structural integrity of your installation. These can be hammered out. We will not replace steel pool walls with dents.

4. Missing Items

Back-orders should be clearly identified on your packing slip, and will ship as soon as they become available. We will never back-order “stop build” items such as pool walls. If the missing items in question are not on back-order, once again there is a 7 business day period given in which to report short shipments. Please be sure to thoroughly unwrap all skids and unpack all boxes before calling.

5. Date Promises

We cannot promise that your pool kit will be shipped and received on a particular day. There are many things that can happen with freight shipments, such as trucks being late to pick up, trucks being late to deliver, etc. As such, anyone from our company and our supplier should be giving you “on and around” dates rather than specific ones. If someone is giving you a specific date, they are new to either company and that date should be treated as an “on or around” date rather than a specific one. We will ship your kit as quickly as possible after receiving the order.

6. Be Prepared to Unload A Large Shipment

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