Return Policy

Home || Sunland Complete || How's it Done || What's Included || Pool in a Box ||  FAQ    
Choosing Wall Structure || Selecting Steps  || Pool Kit Differences  || Selecting Pumps
Pool Shapes || What Liner is Right || Choosing Heaters || Selecting Lighting 

Sunland Pools retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled.

Sunland Pools thus encourages customers to use caution when placing an order, as once placed the order cannot be cancelled, nor the item returned or exchanged unless Sunland Pools expressly consents.

If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to our suppliers or us. You will also be subject to a 25% restocking fee on allowable returned items. All items must be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in new condition, a refund will not be issued and goods will be rejected, or available for you to pickup and ship back to yourself.

In order to obtain a refund or exchange, prior approval must be given by Sunland Pools. Call 1-877-989-7665 (8AM-4PM, PST, Monday through Friday).

Generally, Sunland Pools will consider returns within seven (7) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.

Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.

All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responsible for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor to we collect funds from you in a currency other than the US Dollar.

CONTACT || POOL IN A BOX || TERMS OF USE || RETURN POLICY || PRIVACY POLICY || FREIGHT CHARGES